REFUND POLICY

Can I return or get a refund?

We do not offer refunds, returns, or exchanges for any online purchases. Instead, we offer replacements and store credit when appropriate. Non-plant items and apparel are final sale and ineligible for refunds, credits, returns, or exchanges unless damaged upon arrival or lost in transit.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
What happens if my plant arrives damaged?

Live plants can be delicate. Even though we take extra care to protect them during transit, things like shipping, handling, or unpredictable weather are beyond our control. We ship on Monday's and Wednesdays, but this could change depending on Holidays or weather. If your order will be delayed, we will notify you. If your plant arrives damaged, struggles to settle into its new home, or if you're not satisfied with your order, get in touch within 7 days of delivery with photos of the issue. Depending on the plant's condition, availability, and weather, we'll offer store credit or a replacement. Keep in mind that plants are ever-changing and may have minor blemishes or imperfections - that's what makes them uniquely beautiful! It's also normal for plants to experience some stress or shed leaves after shipping. They may need time to adjust.
How do I get in touch?

Email our support team at happyplaceplantco@gmail.com. Please provide as many details as possible, including clear photos showing the entire plant and any close-ups. Each situation is unique, and we may ask for more details and photos or suggest giving the plant some time to acclimate and then check its progress.